Easy Return policy
If there are any problems with your shipment, we apologize.
In order to process your return as quickly as possible, please enclose a copy of the order as well as a description of the mistake or return explanation.
If there is any damage in the package that occurred during the shipment, please show us the defective item/s, and we will refund you the full amount. ( The customer does not have to return the item or the parcel ).
If the items and their original boxes are in the same condition as shipped to the customer, the customer has the right to withdraw the purchase within 14 days from the receipt of the parcel.
Return shipping will be paid by the buyer, once we get the parcel and we verified the state of the items (models, miniatures), Universal Sale Collectibles engages itself to refund the value of the items or to replace them. ( according to the customer’s choice )
Before doing any shipment please contact Universal Sale Collectibles through one of the following methods :
By E-MAIL : [email protected]
By FAX : 972-8-6439396
Questions or problems?
For any other questions or problems related to your order, you can contact us by email,fax or contact form.